• Responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of Mandarin/Cantonese and English. 
• The calls may involve simple or complex, non-technical or technical subjects. 
• Calls including 911, medical, insurance
• Responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of Mandarin/Cantonese and English. 
• The calls may involve simple or complex, non-technical or technical subjects. 
• Calls including 911, medical, insurance

Responsibilities 

• Handling all inbound calls pertaining to customer general enquiries, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.